Returns & Exchanges
We want you to love your Ask & Embla pieces, but if they aren't quite right, we offer a 30-day return window for most items in their original, unworn condition. Please note that for hygiene reasons, certain jewelry items like pierced earrings cannot be returned.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original Ask & Embla jewelry boxes and protective mailer to ensure they arrive back to us safely.
Ship It Back
Affix the provided return shipping label to your package and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our team inspects your returned items, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing